Return Policy Guidelines
All products and merchandise must be in store bought condition to be returned or exchanged. All returned items must be unused and in new condition. Our merchandise has been inspected before shipping, and our packages are carefully checked before leaving our warehouse. Clothing must be unwashed and unworn. Videos must be unopened & sealed in original packaging. Ramp plans, grip taped decks and custom assembled skateboards, including its parts, cannot be returned. Due to limited stock, replacement product may not be available and cannot be guaranteed.
Urskog must receive returns within 30 days of the customer receipt date. Refunds will not be authorized after 30 days. All orders shipped with free freight discount and returned for refund will be charged the original shipping fees. All refused packages will be refunded in full, less shipping charges.
Urskog does its best to stock exactly what's pictured on the site, but in some cases, it is beyond our control. Manufacturers will sometimes change the colors on a product to provide options; therefore, colors may vary. Urskog will not be held responsible for items that may differ from image colors on this website.
You must contact Urskog within 5 days of receipt of a defective product. Urskog does not guarantee exchange or credit for defective items. If you believe your product is defective, please contact us explaining the defect send it back following the steps above. If the product is determined to be defective upon receipt by Urskog, a full refund will be issued. Urskog will reimburse shipping charges only on items declared defective. Due to limited stock, replacement product may not be available and cannot be guaranteed.
Incorrect Product Shipping
If Urskog ships a product other than the product ordered, we will issue a call tag to have the product picked up at our expense. The customer will have the choice of receiving the correct product, another item of the same value, or receiving a full refund including shipping charges. Due to limited stock, replacement product may not be available and cannot be guaranteed.
Manufacturer Money Back Guarantees
Urskog does not offer money back guarantees or honor money back guarantees offered by product manufacturers. If you have concerns regarding a product, contact the manufacturer directly to discuss and purchase products in order to be covered under the manufacturer's money back guarantees. Urskog does not endorse or guarantee any manufacturer product claims.
In order to receive a refund, your purchase must be returned with shipping pre-paid following the steps above. If it is determined that the product does not meet our return guidelines, it will be sent back to you. All orders shipped with free freight discount and returned for refund will be charged the original shipping fees. All refused packages will be refunded in full, less shipping charges.
Reimbursement of payment
Please allow a minimum of 7-10 days for refunds to be processed. When Urskog receives the returned defective product, your credit card will be credited in full for the defective product plus the shipping cost. Customers returning non-defective products will receive a refund less shipping fees.
For help processing a return, please contact us at firstname.lastname@example.org.